FAQ Overview

Backup and Disaster Recovery

What is a Backup Retention Policy

A Backup Retention

  1. The duration of time we keep any and all backups for.

Example: You implement automated offsite backups  because of your organisations continuity meeting. 
You wish to be able to recover Data or the entire system at any backed up interval for 6 months.
This would allow you to get back that document that was edited by accident and not picked up for 5 weeks.

You must also consider your company consolidation policy when thinking about this.
E.G.: At what stage do you wish to take your daily images and consolidate them into a weekly recovery point.

 

Author: Adam Gurrie
Last update: 2019-02-07 22:39


Resolving Inaccessible Boot Device After Upgrade to 6.7.x

Problem
In rare instances, installing StorageCraft® ShadowProtect® SPX 6.7.x on a Windows Server 2012 or 2016 based system system may cause an  INACCESSIBLE_BOOT_DEVICE blue screen error code pointing to stcvsm.sys upon reboot.

User-added image This article is only relevant to SPX 6.7.x installations; disregard if attempting to troubleshoot 6.8.0.

If the goal is to proactively patch the driver prior to rebooting the machine, proceed to Method 1.
If the machine encountered the BSOD and will not boot, proceed to Method 2.
Cause
A disk starts in offline mode. Eventually it will go online, then mount the file system. There are cases when the file system starts to mount the disk but the disk is not online yet.  If this occurs, the blue screen error code will appear.   
Resolution
There are four methods to bypass the blue screen error after it has been encountered. 

Method 1 - Proactively patching the snapshot driver:
Either resolution can be used prior to attempting to install 6.7.x on the system.

Resolution 1:
Download the patched driver, which is version 2.2.73.0.36. After the patched driver has been received from support then:
  1. Download the patched driver: MSFT_Signed_stcvsm-2.2.73.0.36.zip
  2. Install SPX 6.7.x.
  3. Do not reboot.
  4. Rename %windir%\system32\drivers\stcvsm.sys to %windir%\system32\drivers\stcvsm-rtm.sys.
  5. Copy the 2.2.73 driver to %windir%\system32\drivers.  Be sure to select the correct version for the operating system in question, either x64 or x86.
  6. Reboot the machine.
Resolution 2: 

Method 2 - Patch the driver within the Recovery Environment:
Download the patched driver, which is version 2.2.73.0.36. After the patched driver has been received from support then:
  1. Download the patched driver: MSFT_Signed_stcvsm-2.2.73.0.36.zip
  2. Boot to the StorageCraft® Recovery Environment (either the Windows or Crossplatform version will work). Alternatively, if the volume is a VHD/VHDX, it can be mounted and explored through Hyper-V.
  3. Identify the OS volume within the Recovery Environment (it might not default to C:).
  4. Copy the 2.2.73 driver to %windir%\system32\drivers on the OS volume. Be sure to select the correct version for the operating system in question, either x64 or x86.
  5. Reboot the machine.
  6. If the issue persists, move to the next method.

Method 3 - Edit the registry to remove the driver:
  1. Boot to the Recovery Environment for Windows.
  2. Open Tools > Command Prompt
  3. Type the following command, substituting the correct letter for the system volume as it may be different in the Recovery Environment, and press Enter:
reg load HKLM\SYSTEM_PROD C:\Windows\System32\Config\SYSTEM
  1. Type in regedit and press Enter
  2. In the registry, navigate to:
HKLM\SYSTEM_PROD\ControlSet001\Control\Class
  1. Search for stcvsm until you find the key for UpperFilter that contains the string stcvsm.
  2. Edit the key and ONLY remove stcvsm, retaining the rest of the text.
  3. Repeat steps 5 through 7 under ControlSet002.
  4. Close the Registry Editor.
  5. Run the following in the command prompt:
reg unload HKLM\SYSTEM_PROD
  1. Exit and reboot.
Method 4 - Attempt Booting into Last Known Good Configuration:
  1. Boot into the advanced startup options by pressing F8.
  2. Select Last Known Good Configuration (advanced).
If all of these methods fail, open a case with StorageCraft Support for further troubleshooting.
 

Author: [email protected]
Last update: 2019-10-07 05:44


Windows

Full Reset Windows Updates

1. Press Windows Key + X on the keyboard and then select “Command Prompt (Admin)”/"PowerShell Admin" from the menu.

2. Stop the BITS, Cryptographic, MSI Installer and the Windows Update Services. To do this, type the following commands at a command prompt. Press the “ENTER” key after you type each command.

net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver

3. Now rename the SoftwareDistribution and Catroot2 folder. You can do this by typing the following commands in the Command Prompt/PowerShell. Press the “ENTER” key after you type each command.

ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
ren C:\Windows\System32\catroot2 Catroot2.old

4. Now, let’s restart the BITS, Cryptographic, MSI Installer and the Windows Update Services. Type the following commands in the Command Prompt/PowerShell for this. Press the ENTER key after you type each command.

net start wuauserv
net start cryptSvc
net start bits
net start msiserver

5. Type Exit in the Command Prompt/PowerShell to close it and then restart the computer.

6.After restarting the computer, now retry to install Windows Updates.

Author: Adam Gurrie
Last update: 2019-02-07 22:40


Removing a Drive Letter from a Volume

Open Command Prompt as Admin
Run: Diskpart
DISKPART> list volume

Volume ### Ltr Label Fs Type Size Status Info
---------- --- ----------- ----- ---------- ------- --------- --------
Volume 0 System Rese NTFS Partition 500 MB Healthy System
Volume 1 C NTFS Partition 223 GB Healthy Boot
Volume 2 D SSD NTFS Partition 894 GB Healthy
Volume 3 E NTFS Partition 698 GB Healthy
Volume 4 F My Passport NTFS Partition 1862 GB Healthy

DISKPART> select volume 4
Volume 4 is the selected volume.

DISKPART> remove
DiskPart successfully removed the drive letter or mount point.

Author: Adam Gurrie
Last update: 2018-06-22 06:08


How to remove all Windows 10 Apps

Uninstall All Pre-Installed Apps in Windows 10
Besides the individual apps, if you just want to get rid of all the pre-installed apps, then you can do that as well. Just open the Powershell as administrator, paste the below command in it and press the Enter button


Command:
Get-AppxPackage -AllUsers | Remove-AppxPackage
The above action will initialize the uninstallation of all the pre-installed apps for all the users. The Powershell window may display a bunch of errors with bright red text all over the screen. Just don’t freak out, as it is displaying errors regarding the apps it cannot uninstall.


Once uninstalled, your Start menu will look more cleaner than ever.

Author: Adam Gurrie
Last update: 2019-02-07 22:41


Disable Folder Auto Type View

Windows Registry Editor Version 5.00

; Reset and delete all saved folder customizations and settings.
[-HKEY_CURRENT_USER\Software\Classes\Local Settings\Software\Microsoft\Windows\Shell\BagMRU]
[-HKEY_CURRENT_USER\Software\Classes\Local Settings\Software\Microsoft\Windows\Shell\Bags]

; Turn off Vista auto folder type template discovery.
[HKEY_CURRENT_USER\Software\Classes\Local Settings\Software\Microsoft\Windows\Shell\Bags\AllFolders\Shell]
"FolderType"="NotSpecified"

; Modify the storage space to 10000 for saving of up to 10000 folder settings.
[HKEY_CURRENT_USER\Software\Classes\Local Settings\Software\Microsoft\Windows\Shell]
"BagMRU Size"=dword:00002710

Author: Adam Gurrie
Last update: 2019-02-07 22:42


Downloading via Powershell

Import-Module bitstransfer
start-bitstransfer -source http://something/something.ext -destination c:\something.ext

Author: Adam Gurrie
Last update: 2019-02-07 22:42


How to install .NET Framework via Powershell

Open Powershell
Install-WindowsFeature Net-Framework-Core

Author: Adam Gurrie
Last update: 2019-02-07 22:42


Windows » Server

How to Clear up CertLog

Active Directory Certificate Services transaction log files
When completing a critical or system state backup of the C: volume, a new transaction log will be generated under the c:\windows\system32\certlog folder.
Removing these logs is only safe as long as the CA database file is consistent. In order to remove these logs and reclaim disk space, follow these steps:

  1. Open the Services MMC and stop the Active Directory Certificate Services service.
  2. Make a backup copy of ALL the file contents present in the c:\windows\system32\certlog folder.
  3. Delete EDB.CHK and all the files that have an extension of .LOG (*.LOG)
  4. Restart the Active Directory Certificate Services service.

Author: Adam Gurrie
Last update: 2018-05-25 06:53


Add Desktop Experience Disk Cleanup without the Bloat

The files do not exist in the correct locations.

The following adds the files needed in order to start the disk cleanup application.

copy C:\Windows\winsxs\amd64_microsoft-windows-cleanmgr_31bf3856ad364e35_6.1.7600.16385_none_c9392808773cd7da\cleanmgr.exe C:\Windows\System32\
copy C:\Windows\winsxs\amd64_microsoft-windows-cleanmgr.resources_31bf3856ad364e35_6.1.7600.16385_en-us_b9cb6194b257cc63\cleanmgr.exe.mui C:\Windows\System32\en-US\
cleanmgr.exe




Author: Adam Gurrie
Last update: 2018-07-02 10:13


How to add an SSL Certificate?

Follow the below step by step instructions:

1. Proceed to https://www.ssls.com/
2. Go to "Purchased Certs"
3. Select the "New Certificate" and click Activate
4. Login to the required client server
5. Open "IIS Manager" (Internet Information Services Manager) from "Administration Tools"
6. Select "Server Certificates"
7. Select "Create Certificate Request" in the menu pane on the right hand side.
8. Fill out the form as correctly as possible for the client.
9. Change "Bit Length" from 1024 to 4096.
10. Save certificate request to the desktop or C:\0
11. Open file in notepad and copy all text available.
12. Paste request text into ssls.com under the certificate you have activated.
13. Wait for response from ssls.com (this should change from "In Progress" to "Active".)
14. Once "Active" you can then download the certificate verification file.
15. Save file and copy to the client server under the required location. (C:\inetpub\.well-known\pki-validation)
16. Once this has been completed you will receive an email from ssls.com with the validation files.
17. Copy these files to the server and exract them to C:/0
18. Open iis manager and complete the certificate request.
19. You can now name the certificate example: VPN 120718
20. Remain in iis manager and select the Default Web Site and click "Edit Bindings".
21. Select the existing office.domain.com.au, click Edit and select the new certificate and Apply (or Add if the office.domain.com.au does not exist).
22. Open Routing and Remote Access, right click the Server Name and select properties.
23. Select the "Security Tab" and click the drop down box to select the new certificate. (You can confirm by clicking the view button)
24. Click apply and Close.
25. Open iis manager and restart iis.
26. Open routing and remote access and click restart.
27. Test and confirm all working.

Author: Adam Gurrie
Last update: 2019-02-07 22:43


Exchange

Exchange - Export to PST

Exchange 2010+ Example:
New-MailboxExportRequest -Mailbox AylaKol -FilePath "\\SERVER01\PSTFileShare\Ayla_Recovered.pst"

Exchange 2007 Example:
Export-Mailbox –Identity <mailboxUser> -PSTFolderPath <pathToSavePST>

Author: Adam Gurrie
Last update: 2019-02-07 22:43


WordPress

Adding a new user to Wordpress via SQL

Note: You will need to change the table names to that which is in use on the system.

INSERT INTO ´wp_users´ (´user_login´, ´user_pass´, ´user_nicename´, ´user_email´, ´user_status´)
VALUES ('newadmin', MD5('pass123'), 'firstname lastname', '[email protected]', '0');

INSERT INTO ´wp_usermeta´ (´umeta_id´, ´user_id´, ´meta_key´, ´meta_value´)
VALUES (NULL, (Select max(id) FROM wp_users), 'wp_capabilities', 'a:1:{s:13:"administrator";s:1:"1";}');

INSERT INTO ´wp_usermeta´ (´umeta_id´, ´user_id´, ´meta_key´, ´meta_value´)
VALUES (NULL, (Select max(id) FROM wp_users), 'wp_user_level', '10');

Author: Adam Gurrie
Last update: 2019-02-07 22:44


Software » Webroot

Webroot AD Deployment

Webroot can be deployed using Group Policy (GP) which ensures that all systems connected to an AD environment are automatically receiving the installation instructions of Webroot.

  1. Download the Generic MSI installer - Note: you will need to provide key and group details in order for this to successfully deploy into your environment.
    https://anywhere.webrootcloudav.com/zerol/wsasme.exe
  2. The installation command for MSI will require a Key and  GROUP name. The group name is provided after doing the following
    1. Open the Admin Portal
    2. Enter the EndPoint Group
    3. Enter the Enpoint Protection
    4. Select Group management
    5. Create a Group - EG: "MSI Deployed"
    6. Select the Newly created Group
    7. Use the Actions DropDown Menu 
    8. Select "Deploy Endpoints to this Group"

You will be presented with instructions on command line. The most important part of this process is that it will have the group information as part of it. 
This should now be ready to have the computers run a "GPUPDATE /force" or alternatively wait a few restarts. Webroot should now be installed.
Deploy Endpoints to this Group
Please find below instructions on how to deploy endpoints directly into a specified group:
On the endpoint, download the Webroot SecureAnywhere installer file:
https://anywhere.webrootcloudav.com/zerol/wsasme.exe
Run the installer from a command line, using these commands:
wsasme.exe/key=xxxx-xxxx-xxxx-xxxx-xxxx /group=151843080810437779 /silent
For further deployment guidance, please reference the Deployment section of the help guide.

  1. Create the Group Policy Process
    1. Open Group Policy Management and perform the following
    2. Create New or use Existing Policy
    3. Navigate to Computer Config -> Windows Settings -> Scripts (Startup/Shutdown)
    4. Edit Startup
    5. Select Add
    6. Browse to the WSASME.exe (downloaded earlier) via the network share. (eg: \\domain.local\SysVol\domain.local\scripts\wsasme.exe)
      Note: The network Share must be accessible to the computer. So you will need to allow it access. In my case i have added it directly to the SYSVOL folder which already has access.
    7. Within the Script Parameters type "/key=xxxx-xxxx-xxxx-xxxx-xxxx /group=151843080810437779 /silent" (without the quotations) 
      Note: Please replace the Key with the Actual Key from within the Webroot portal
    8. Select Ok and close your Policy. 
    9. Confirm in the Scope settings you are happy with the Security Filtering. (Domain Computers instead of Authenticated Users)

You will need to run GPUPDATE or restarts in order to activate the new installation of WebRoot.

Note: New versions will need a new WSASME.exe file

Author: Adam Gurrie
Last update: 2018-08-08 05:58


Email

Outlook Blank Email 12/05/2021

Microsoft released Outlook version 2104 build 13929.20372, and after installing the update, users of the click-to-run desktop client found that they could no longer properly view emails or create new ones. Further details can be found in the Admin Center under EX255650

 Update 11:00am: This process is now only working for some systems. If this doesnt work for you please contact us via 0398005703 and we can assist further

When attempting to view an email, instead of seeing the entire message body, they only see a small portion or a single line of the email message, as shown below.


Method:

  1. Open any Office app, such as Word, and create a new document
  2. Go to File > Account (or Office Account if you opened Outlook)
  3. Under Product Information, choose Update Options > Update Now.
    Note: You may need to click Enable Updates first if you don't see the Update Now option right away.
  4. Close the "You're up to date!" window after Office is done checking for and installing updates.

Validation Steps:

It is essential that this process is tested. In order to achieve this, please form the following

  1. Please Close Outlook
  2. Wait 10 seconds
  3. Please Open Outlook
  4. Confirm you can view emails as per normal when opened/reading pane (if used)

Author: Adam Gurrie
Last update: 2021-05-12 03:01


Email » Client Configuration

Access an Office 365 shared mailbox on iOS 9 & 10

Choose Settings

Mail, Contacts, Calendars

Choose Add Account.

Choose Other

Add Mail Account.

On the New Account screen, enter the following:
Name: the name of the account
Email: [email protected]
Password: your password
Description: description of the account

Choose Next.
Make sure that IMAP is selected at the top of the screen.
Incoming Mail Server:
Hostname: outlook.office365.com
User Name: [email protected]/support (the alias of the shared mailbox)
Password: your password (This may have been auto-filled)

Scroll down to the Outgoing Mail Server section and enter the following:
Host Name: smtp.office365.com
User Name: [email protected]
Password: your password

Choose Next and wait for the server to verify your settings. When complete choose Save.

The shared mailbox should now appear within the mail app

Author: James Latter
Last update: 2018-08-08 04:11


Access an Office 365 shared mailbox on IOS 11

Choose Settings > Accounts & Passwords
Choose Add Account.
Choose Other > Add Mail Account.

On the New Account screen, enter the following:
Name: the name of the account
Email: [email protected]
Password: your password
Description: description of the account

Choose Next.
Make sure that IMAP is selected at the top of the screen.

Incoming Mail Server:
Hostname: outlook.office365.com
User Name: [email protected]/support (the alias of the shared mailbox)
Password: your password (This may have been auto-filled)

Scroll down to the Outgoing Mail Server section and enter the following:
Host Name: smtp.office365.com
User Name: [email protected]
Password: your password

Choose Next and wait for the server to verify your settings. When complete choose Save.

The shared mailbox should now appear within the mail app

Author: James Latter
Last update: 2018-08-02 07:40


Windows » Hyper-V

Configuring Hyper-V Access for Non Domain Joined Managers

Configuration for Hyper-V host

The server must be setup to allow remote access. In Core you will need to do this via the numeric menu selections.
- Configure your IP Address & Hosting
NOTE: If windows updates are not up to date, you will NOT be able to connect. 

  1. Log into Windows Server/Core with Admin Account
  2. Enter PowerShell
  3. Run: Enable-PSRemoting
  4. Run: Enable-WSMANCredSSP -Role server
    1. Confirm with "Y"
  5. NetSh Advfirewall set allprofiles state off

Client Configuration

  1. Install Hyper-V Tools/Managment GUI
  2. Open Powershell
  3. Run: Enable-PSRemoting
  4. Run: Set-Item WSMAN:\localhost\Client\TrustedHosts -Value "the-HyperV-Server-Name"
  5. Run: Enable-WSMANCredSSP -Role client -DelegateComputer "the-HyperV-Server-Name"
  6. Start ->Run: gpedit.msc
    1. ComputerConfiguration > Administrative Templates > System > Credential Delegation
    2. Right Click on "Allow delegating fresh credentials with NTLS-only server authentication"
    3. Click EDIT
    4. Click Show
    5. Add entry: wsman/the-HyperV-Server-Name

Authentication to the server must be selected. eg: "the-HyperV-Server-Name\Administrator"

Author: Adam Gurrie
Last update: 2019-02-07 22:45


Software » HandiSoft

Migration of Handisoft

https://www.zones.sagehandisoft.com.au/kb//article.php?id=253

 

Migrating HandiSoft programs to a new server

This article sets out some important points to note when migrating HandiSoft programs to a new server.

Before migrating HandiSoft to a new server

  • Make a suitable working backup copy of the current HSoft Folder.

    Note: SQL version requires the HandiSoft SQL database to be backed up as well. 

  • Make a note of the current location of Document Manager. 
    In Practice Manager, from the Options menu, click Document Manager and check the location of Docbase folder 

During Migration

1.    Copy HSoft folder across to the new location. For example c:HSoft.

2.    For the SQL version only, ensure that Hssql.ini file in the HSoft / Apps folder points to the new server and has the correct SA password.

3.    From the Sage HandiSoft website:Updates run the most recent Full Version followed by the upgrades to the new location.

 After Migration

1.    Change prefill path in HandiTax: 

In HandiTax, from the Options menu, click Tax Form Options, and under the Prefill Report section Delete the pre-existing path, and replace it with the new one. Leave blank for Default settings. Click Ok.

 
 

Note: This setting is user and program specific and will need to be applied to all active users in the current and all the prior year versions of HandiTax.

2.    (SQL Version Only) In HandiRegister, from the Options menu, click EDGE Setup, click EDGE Details. Adjust the EDGE Folder path at the top to point to the correct and existing path.

 3.    (SQL Version Only) In HandiTax, from the Options menu, click ELS Communications. Adjust the ELS Folder path at the bottom to point to the correct and existing path.

 
 



4.    Ensure the HandiSoft shortcuts icons on all workstation are redirected to the new server.

5.    Ensure that the HSoft folder is not being "real time" scanned by the antivirus (add to exclusion option).

6.    Check the correct NTFS and Share permissions are given to all users to access the HSoft folder.

7.    (SQL Version Only) Rename the HsoftAppsHsSql.ini file. Next Startup will configure HandiSoft again. (Will need SA password)

8.    Check that the location of the Docbase folder is valid (refer to the section: Before migrating to a new server, above). 

In Practice Manager, from the Options menu, click Document Manager and check the location of Docbase folder.

9.    If "Use Default Location" is selected - no changes are needed. However, if "Other location" was selected then, ensure it is the correct location for your current docbase folder.  

 

10.  Check all users have access to the document templates created in Document Manager. 

11.  Please refer to the following Microsoft support knowledge base article if your Word templates are slow to open after migration: While the article refers specifically to Word 2002 and / or Word 2003, it is applicable to all versions of Microsoft Word.

http://support.microsoft.com/kb/830561

12. If using the HandiConnect Service refer to the article on how to start the service here

Author: [email protected]
Last update: 2019-03-21 00:57


HandiSoft Addin dropping off

 https://www.zones.sagehandisoft.com.au/kb//article.php?id=254

Activating the Microsoft Office add-ins in Document Manager enables you to save documents directly from Word, Excel and Outlook into the Document Manager.

Add-ins like the HandiSoft add-in provide optional commands and features to the host application and are dependent on the host application like Office in this instance allowing a protocol for the exchange of information.

From time to time you may experience the HandiSoft add-in dropping off and if it has not been caused by a change in these protocols from the host application it may be due to one of the following more common reasons:

  1. User has inadvertently changed the load behaviour of the add-in
  2. Conflicting with another Add-in
  3. Entries set incorrectly in the registry
  4. An Email is not Selected
  5. Addin has been disabled.

If you are having problems with your HandiSoft Addin, close out of all Microsoft Office products.

Go to Document Manager and click Options - General from the menu. 

In the General Options click Deactivate and then Activate. This will often resolve any problems you are having. Most of the issues described below can be resolved by simply deactivating \reactivating the Microsoft Office Addin. 

1. User has inadvertently changed the load behaviour of the Add-in

 If Outlook is not closed correctly or crashes the next time it is launched the user may receive the following message

Outlook experienced a serious problem with the HandiSoft add-in. If you have seen this message multiple times, you should disable this add-in and check to see if an update is available. Do you want to disable this add-in?

If you choose YES to this message the Add-in will be disabled and you will need to manually enable the Add-in or deactivate the Add-in and reactivate the Add-in as described above.

2. Conflicting with another Add-in

If the Handisoft Add-in is in conflict with another Add-in this will cause the add-in to drop off. The best method to detect if this is the cause is to disable all non-essential Add-ins and add them back in over a specified period of time. This will enable you to identify which Add-in is causing the issue. If the conflicting Add-in is not required, it will be best to leave it disabled.

3. Entries set incorrectly in the registry

Occasionally the entries may be set incorrectly in the registry. If this is the case it is best to deactivate the Add-in and reactivate the Add-in from Document Manager.

If you are confident working in the registry you can check the following settings.

The load behaviour should be set to 3

Office addin entries are located within HKEY_CURRENT_USER

Key: HK_CUSoftwareMicrosoftOffice<ProductName>Addins HsOfficeAddIn.HandiSoftOfficeAddIn

String Value - Default: <blank>

DWORD: CommandLineSafe: 0

String Value  Description: HandiSoft Office AddIn

String Value  FriendlyName: HandiSoft Office AddIn

DWORD  LoadBehavior: 3

(Outlook only) DWORD  RequireShutdownNotification: 1

<ProductName> is equal to Outlook, Excel or Word

If you attempt to enable the HandiSoft Office Add-in within Outlook and it does not enable, it could have been blacklisted by Outlook.

Outlook holds a list of Add-in resilience in the registry under the key

HK_CUSoftwareMicrosoftOffice<OfficeVersion>OutlookResiliency

Under this key is an additional 2 keys CrashingAddinList and DisabledItems.

Within both keys is a list of Binary values which will need to be inspected to determine if they are for the HandiSoft Office Add-In.

If the binary equals the path to the .dll deleting these entries will allow the Add-in to load again

It is possible however to stop Outlook from disabling the Add-in

Create a key named DoNotDisableAddinList under HK_CUSoftwareMicrosoftOffice<OfficeVersion>OutlookResiliency

Create a new DWORD named HsOfficeAddIn.HandiSoftOfficeAddIn and set its value to 1

4. Email is not Selected

Often we receive reports of the Add-in randomly disappearing from Outlook. The Add-in will only be available when an email is selected in Outlook. Try and select an email and establish whether the Add-in reappears again.

5. Addin is disabled

Deacting and Reactivating the Addin will reset the Addin and make it active again.

Author: [email protected]
Last update: 2019-03-21 00:57


Install Office Addon

Open handitax
On the keyboard press F10
This will open Document Manager
In the top menu click options
 
 
Then click general
 
 
The General options window will then open
 
 
Within this window there is a section for Microsoft Office Add-ins
 
 
Click activate under this heading
 
 
Click OK
Close outlook and then reopen
The Handisoft Add-in should now be activated with outlook

Author: [email protected]
Last update: 2019-09-19 04:18


Re-enable Handisoft Addon in Outlook

Within outlook click the file button in the top left-hand corner

 

 

In the menu on the left side of outlook click options

 

 

Within the outlook options click Add-ins

 

 

Down the bottom there will be a manage area

Make sure “COM Add-ins” is selected then click go

 

 

Check the box next to the handisoft add-in

 

 

Click ok and go back to the file menu

In the center area click “Manage COM Add-ins”

 

 

Find handisoft

Click options

Check “Do not monitor this add-in for the next 30 days”

Click apply and close

 

 

Then close and reopen outlook and the add-in should be enabled

Author: [email protected]
Last update: 2019-09-19 04:39


Software » Office - Mac / OS-X

Activating office issues

Author: [email protected]
Last update: 2019-04-02 02:20


Software » Office 365 for Business

What are the options for Office Software that work for my business

Author: Adam Gurrie
Last update: 2019-08-16 03:16


Outlook Blank Email 12/05/2021

Microsoft released Outlook version 2104 build 13929.20372, and after installing the update, users of the click-to-run desktop client found that they could no longer properly view emails or create new ones. Further details can be found in the Admin Center under EX255650

 Update 11:00am: This process is now only working for some systems. If this doesnt work for you please contact us via 0398005703 and we can assist further

When attempting to view an email, instead of seeing the entire message body, they only see a small portion or a single line of the email message, as shown below.


Method:

  1. Open any Office app, such as Word, and create a new document
  2. Go to File > Account (or Office Account if you opened Outlook)
  3. Under Product Information, choose Update Options > Update Now.
    Note: You may need to click Enable Updates first if you don't see the Update Now option right away.
  4. Close the "You're up to date!" window after Office is done checking for and installing updates.

Validation Steps:

It is essential that this process is tested. In order to achieve this, please form the following

  1. Please Close Outlook
  2. Wait 10 seconds
  3. Please Open Outlook
  4. Confirm you can view emails as per normal when opened/reading pane (if used)

Author: Adam Gurrie
Last update: 2021-05-12 03:01


DriveLock

DriveLock Logo Customization

DriveLock Logo Customization

DriveLock Agent logos can be customized by adding files to the policy file storage. 
DLWizardLogo.bmp Customizes the large logo displayed on the right side of all wizards displayed by DriveLock Agent, e.g. in all encryption wizards.
The example shows a red X as the custom logo:

Format File:
BMP 24-bit color depth
Height: 48 pixels
Width: 48 pixels


DLPopupLogo.png Customizes the DriveLock logo as displayed in the Agent popup messages.
The example shows a red X as the custom logo:

Format File:
PNG file (32-bit color depth (24-bit color plus 8-bit alpha channel). Attention: the color depth is not checked and PNG images with less than 32-bit color depth will simply not be displayed.)
Height: 24 pixels
Width: 250 pixels (Or Lower as needed) 


Where to add these files:

To customize logos, just add these two files (with exact the same name) to the policy file storage of the policy that should be customized:
    - In DriveLock MMC open the policy,
    - Select Global configuration -> File storage.
    - Right-click and select New -> File… from the context menu.
    - Add the files.

The policy file storage should look like this:

Save (and publish) your policy.
Apply the policy to an Agent (restart DriveLock Agent if the same policy was applied before for the settings to take effect).

Author: Adam Gurrie
Last update: 2019-10-21 03:28


Removing Menu items from Drivelock Menu

Scope: 

Quite often it is prefered if end users do NOT see menu items they may not need.

Answer:

These settings can be adjusted with the Policy that is assigned to the EndPoint.
Open your DriveLock Managment Console
Navigate and edit your policy (If your unsure on your Policy, give us a call and we can assist you)

When you are inside your policy you can exand the following menu tree: Company Policy -> Global Configuration-> User interface settings
Inside this area of the configuration you will find 'Agent user interface settings'



Within this area you can now adjust what the endpoint machines will receive within their start menu and system tray.


For those with DriveLock Encryption 2-Go you will need to go to:
DriveLock Policy -> Encryption -> DriveLock Encryption 2-Go -> Settings -> Encryption user experience

While some of the settings in this section are required, you can keep the start menu nice and clean, simply relying on the Windows Explorer options or System Tray Icon options.

For any assistance please get in touch with us and we can make your understanding/configuration as easy as possible.

Author: Adam Gurrie
Last update: 2019-10-18 08:41


How to Hide the DriveLock System Tray Icon

In some scenarios it is important to keep the visual aspects of DriveLock as little as possible.
One of these is to disable the System Tray Icon all together.

Proceedure:

  1. Open your DriveLock Management Console
  2. Edit your Configuration File
  3. Navigate to:
    1. Global configuration
    2. User Interface Settings
    3. Taskbar notification area settings
  4. Change the user notification type to "None"
  5. UnCheck the "Display notification area icon

When these changes are made, save and publish the policy. When the endpoints have updated their policy either by waiting the required time, or system/service restart the icon in the system try will now be removed.

For any assistance with this process please don't hesitate to reach out to us.

Author: Adam Gurrie
Last update: 2019-10-22 04:57


Enabling the DriveLock Self Service

Scope: In some scenarios it is required to allow users to be apart of the authorisation process. This could mean the ability to bypass Application Whitelisting Control in order to run an update, or use a temporary USB stick.

Note: If you are after information on remote unlocking of an agent please visit here.

The following process will show you how to achieve this in a simple manner.
Note: This use case may differ from what you may require and should be used as a concept only.

Process: 

In your DriveLock Policy open Systems management / Self-service groups to add a new group (right click / New / Self-service group) or to edit (double click) an existing group.


 

Self Service Options:

Here you can configure the user experience for the self-service wizard and decide which options the user gets shown.

Within the Self Service tab you are able to select the options available to unlock aswel as the limitations to time.
E.G. service accounts have the ability to disable application blocking for 10 minutes, AND when the 10 minutes is completed all files written during that time will be added to the internal Whitelist

If you select to use the simple module selection page in the wizard the user will exactly get these options and no advanced options will be offered. Otherwise the user gets the option to select the devices more granular and advanced options may be offered on a next page.

Reporting:

Naturally you will want to  know when these events are taking place within your securied endpoints. This can be retreived very easily from the DriveLock Control Center.

End User

End User Self Service can be reached in 3 different ways
- System Tray Icon menu (If enabled)
- Start Menu (If enabled)
- Direct File Location: C:\Program Files\CenterTools\DriveLock\DLSelfService.exe


Author: Adam Gurrie
Last update: 2019-10-24 07:43


Setting Time Limits for Temporary Unlock and Suspending Restrictions

In some scenarios you will want to allow temporary unlock. However that unlock may require a restriction to the elements that can be unlocked or the time in which it can be done.

When connected to an endpoint via the Managment Console:

You will have the option of Unlock Wizard.